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Tigo Rwanda Partners Ericsson to Overhaul its BSS Ecosystem

Tigo Rwanda has partnered with Ericsson to completely overhaul its Business Support System (BSS) ecosystem.

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Madam Rafiah Ibrahim

According to Ericsson, Tigo Rwanda is the first operator across the Millicom group that has transformed its BSS operations and gone live with Ericsson’s ’as a Service’ model for its complete BSS needs.

The solution covers the full spectrum of charging, billing, provisioning, mediation and roaming functionality combined with advanced customer care and self-care solutions for management and ordering of services.

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Mr.Xavier Rocoplan

The partnership enables Tigo to better serve its customers with new and innovative offerings combined with shorter time to market, improved customer experience and increased operational efficiency.

Mr.Xavier Rocoplan, the Chief Technical and IT Officer, Milicom said that ’’The ’as a Service’ operating model is a very important component of our long term strategy. This new way of looking at BSS activities is a cornerstone in Millicom’s operational excellence program that strives at always delivering a better experience for our customers in a more efficient manner’’.

While Madam Rafiah Ibrahim, SVP and Head of Market Area Middle East & Africa, Ericsson further noted that ’’Our partnership with Tigo Rwanda and the implementation of Ericsson’s innovative BSS ’as a Service’ model signifies an important first step towards future collaboration across the Millicom group’’.

Mutoni Jolie

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